ID verification (for high value cards)
- How do I complete the ID verification process?
- I have completed the ID verification but my card is still not activated, what should I do?
- Do I need to complete ID verification for every Chip & PIN or Digital Reloadable Gift Card that I have?
- I am having trouble scanning the QR code to complete my ID verification, what should I do?
- I am having trouble taking the required photos during the ID verification, what should I do?
- Why am I being asked to verify my identity to use a Chip & PIN or Digital Reloadable Gift Card and is my data secure?
- How is the information provided during the identity verification process used and protected?
- My ID verification shows as Pending – what does this mean?
- My ID verification shows as Rejected – what does this mean?
- I can't access my card details – the button is greyed out?