I have claimed my Digital Reloadable Gift Card but it is showing as 'Pending Activation', what do I need to do?
Due to the high value on these cards, it will require activation and ID verification (using an iPhone/Android device) before it can be spent.
-Click on 'Activate Card' - you will be sent a link to download the ID-Pal App
-Download the ID-Pal App and follow the instructions; this will include uploading a photo of your passport or driving license (please visit our ID-Pal FAQs for more information)
-Once complete, you will receive confirmation and your card will be ready to spend!