Why hasn’t my card been activated following my ID-Pal submission?
Please note that it can take up to 24 hours for your submission to be processed. After 24 hours have elapsed, check to see if you have received a text from One4all requesting a new ID-Pal submission. Please follow the instructions in the text in this case.
If you still have not heard from us after 24 hours, please contact email@example.com and our customer service team will assist you.