Why hasn’t my card been activated following my ID-Pal submission?

Please note that it can take up to 24 hours for your submission to be processed. After 24 hours have elapsed, check to see if you have received a text from One4all requesting a new ID-Pal submission. Please follow the instructions in the text in this case.

If you still have not heard from us after 24 hours, please contact help@one4all.com and our customer service team will assist you.

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