How do I raise a PayPal payment dispute?

A payment dispute needs to be raised via the PayPal Resolution Centre to try to solve the problem. 

You can open a dispute within 180 days of the payment date. 

Here's how to open a dispute from the web: 

  1. Go to the Resolution Centre and click Report a Problem. 
  2. Select the payment and click Continue. 
  3. Select the reason for your dispute 
  4. Select the option that best describes your issue and click Continue. 

To escalate a dispute, PayPal require that at least 7 days have passed since the payment date. 

By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim. 

Here's how to escalate a dispute to a claim: 

  1. Go to your Resolution Centre
  2. Click View next to the dispute you want to escalate.  
  3. Click Escalate issue to PayPal at the bottom of the page.  
  4. Add any relevant information for escalating the dispute and click Submit. 
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