I tried spending my Favourites Gift Card online and it didn’t work?

Only selected stores accept the Favourites Gift Card online. Additionally, Favourites Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’. Instructions on how to spend your Card with them, is available here.

If you have tried to make a payment online and received an error or decline message please see the table below for the list of reasons this might occur.

The most common reasons for declines are:

  • Incorrect Card number or expiration date has been entered for online transactions. Please re-enter your Card details and use the Valid Thru date as the expiry date.
  • There are insufficient funds on your Card. Check the total amount of your purchase and adjust to ensure that it is below the balance remaining on your Card.
  • Using autofill or scan card option when entering in payment details has incorrectly captured details – retry and manually type in your Card details.
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