I tried spending my Favourites Gift Card online and it didn’t work?
Only selected stores accept the Favourites Gift Card online. Additionally, Favourites Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’. Instructions on how to spend your Card with them, is available here.
If you have tried to make a payment online and received an error or decline message please see the table below for the list of reasons this might occur.
The most common reasons for declines are:
- Incorrect Card number or expiration date has been entered for online transactions. Please re-enter your Card details and use the Valid Thru date as the expiry date.
- There are insufficient funds on your Card. Check the total amount of your purchase and adjust to ensure that it is below the balance remaining on your Card.
- Using autofill or scan card option when entering in payment details has incorrectly captured details – retry and manually type in your Card details.