What happens if my Favourites Gift Card didn’t work when I tried to spend it in-store?

There could be several reasons why this happened.
Please check:

  • that you know your balance, and it is more than or equal to the amount you’re trying to spend;
  • the Favourites Gift Card hasn’t expired (check the Valid Thru date on the back of the Card);
  • the Retailer’s card terminal is working correctly and they are accepting other debit cards;
  • the Retailer is processing your Card like a debit card;
  • the Retailer is a participating retailer for your Favourites Gift Card.

If your Card is still not working, please contact us with the store details and your Card number for assistance.

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