I am having issues with accessing my link

If you are experiencing difficulties accessing your ID-Pal link, it may be a technical issue which is invariably device-related and is usually solved within minutes. Following these steps, in order, will ensure you can resolve your difficulties in the shortest time possible:

  • Deleting the app, switching your mobile device off and on again, and then clicking on the link to download the app once more
  • Forwarding your ID-Pal download link to another device (such as an iPhone or Samsung) and making a submission from that device

The link must be used within 14 days of receiving. If not used the link will expire.

You are able to request for a new ID Pal link when logged in to your account on one4all.com, under activate card you can see 'Resend app link' under were it says to agree to ID verification.
Please allow up to 10 minutes to receive the text to your phone.
Each time you press it a new link will send so do not press it more than once.
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